37 Park RoadTeddingtonMiddlesex, TW11 0AUTel: 020 8977 5481
Please note that you can now use 'patient services' for repeat prescription ordering, so if you are registered for online services please request medication via patient services (using the same interface you do when booking online appointments). This allows you to send messages relating to your prescription requests, to track their progress, and to receive messages back from the surgery within your patient services account.
Please plan in advance to order your repeat prescriptions over the Christmas period and allow three working days for us to process your request. Please note that the surgery will be closed on Tues 25th and Wedn 26th December and Tues 1st January.
Please do not order your repeat prescription more than 10 days before your medication is due to run out as it will not be processed. Where possible please send us your request about 7 days before it is required.
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You can request repeat prescriptions in four ways:
1. By post2. Online: Please click on the link above to order3. By fax: to 020 8977 78824. In person at reception
If you are on long term medication you will be given a repeat medication slip with each prescription. To obtain a repeat simply tick the items you require, and return the slip to the reception desk. Alternatively reception have order forms you can complete at the desk.
Please allow us THREE full working days to process your request.
For legal reasons our receptionists are unable to accept telephone requests for medication. If you enclose a stamped self-addressed envelope we will post it back to you when it is ready.
Requesting medication early: if you need to request your repeat prescription more than a week before it is due (e.g. because you are going on holiday) please specify why this is. We are not able to process early requests without an explanation.
Contraception and HRT: if you are requesting a prescription for the contraceptive pill or HRT you will need to telephone the surgery for an appointment. You will need to see the Practice Nurse (for the contraceptive pill) or a GP (for HRT). We cannot authorise these prescriptions online. Additionally you can attend the family planning cinic at Teddington Memorial Hospital to obtain the contraceptive pill.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow three working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Help us to reduce medicine waste in Richmond
Unused medicines kept at home can be a health risk and should be returned to a pharmacist. Please tell your local pharmacist or GP if you have stopped taking your medication. When ordering a repeat prescription please ensure that you only tick the medications on the form that you currently need, and ensure your pharmacist does not give you medication unless you have asked for them.
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